External Privacy Notice
UK / EUROPE / US
(Last updated: January 2023)
1. Introduction
1.1 This privacy notice (“Privacy Notice”) applies to the individuals listed at 1.2 below in respect of Goat Solutions Limited, together with the following members of our group companies (“Goat” / “we” / “us” / “our”):
For more information about us, including how to contact us, see Section 15.
1.2 We are committed to safeguarding the privacy of those who use our products or services. In this Privacy Notice we explain how we process the personal data of:
Where we decide the purpose or means for which we process your personal data, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679 (the GDPR) and the GDPR as it forms part of the law in the UK (the UK GDPR).
We use cookies on our website. We will ask you to consent to our use of cookies when you first visit our website. Please see the separate cookie banner on the website in this regard and sections 11 to 14 below.
2. How we use your personal data
2.1 In this Section 2 we have set out:
2.2 Clients’ Data
What information do we process?
If you are a Client, or an individual working on behalf of a Client, we may process the following information, which may include your personal data:
Client name
Contact details
If you do not provide us with this information, as a Client may be required to under a contract between us, we will be unable to work with, or provide services to the Client.
Why do we process this data?
We process this data in order to communicate with Clients to, for example, establish, maintain and develop business relationships, as well as to provide our services to the Client.
Where do we get this data from?
We obtain this data either from you or, if you are an individual working on behalf of a Client, we may obtain the data from the Client directly or from another of the Client’s personnel on its behalf.
Lawful basis for processing: performance of a contract and/or legitimate interests. This processing is necessary for us to pursue our legitimate interests of: (i) conducting business relationships with Clients; (ii) providing our services to Clients and (ii) improving the quality of our services to Clients.
2.4 Influencers’ Data
What information do we process?
If you are an Influencer, we may process the following information, which may include your personal data. The data we process about you can be broken down into the following three categories:
If you do not provide us with this information, as you may be required to under a contract between us, we may be unable to run campaigns or otherwise work with you.
Why do we process this data?
We process IBEX data in order to review historic campaign performance and assess suitability for future campaigns.
We process Campaign Management Data in order set-up, run and manage campaigns with you, which includes communicating with you and confirming your identity.
We process Payment Data for the purpose of paying you for the work carried out with us.
Where do we get this data from?
In most cases we obtain IBEX Data, Campaign Management Data and Payment Data from you directly. However, on some occasions we may collect this from online sources (see below) or our Clients.
We obtain information contained within your social media profiles (referenced within IBEX Data) from the applicable social media platform(s) web pages, which may be available publicly depending on your privacy setting and the platform structure of the relevant social media platform.
Lawful basis for processing: performance of a contract and/or legitimate interests. This processing is necessary for us to pursue our legitimate interests of: (i) improving the quality of our campaigns; (ii) running our campaigns effectively, including ensuring that they are lawful and non-fraudulent; and (iii) conducting business relationships with you.
2.5 Suppliers’ Data
What information do we process?
If you are a Supplier with whom we work, or if you are an individual working on behalf of a Supplier, we may process the following information, which may include your personal data:
If you do not provide us with this information, as a Supplier may be required to under a contract between us, we may be unable to work with the Supplier.
Why do we process this data?
We process this data in order to communicate with you, enabling us to work with you to improve our services to Clients and support our business operations.
Where do we get this data from?
We obtain this data either from you or, if you are an individual working on behalf of a Supplier, we may obtain the data from the Supplier directly or from another of the Supplier’s personnel on its behalf.
Lawful basis for processing: performance of a contract and/or legitimate interests. This processing is necessary for us to pursue our legitimate interests of: (i) conducting business relationships with Suppliers; (ii) running our business; and (ii) improving the quality of our services to Clients general operations.
2.6 Business Contacts’ Data
What information do we process?
If you are a Business Contact of ours, or if you are an individual working on behalf of a Business Contact, we may process the following information, which may include your personal data:
Why do we process this data?
We process this data for marketing purposes, namely in respect of sending invites to and communications in regards to our events and managing inbound contact records.
Where do we get this data from?
We obtain this data directly from you.
Lawful basis for processing: Consent
2.7 Website Users’ Data
What information do we process?
If you are a Website User, we may process the following information, which may include your personal data:
Why do we process this data?
We process Enquiry Data to address any comments or concerns you have about our business or our services, and to enable us to respond to your questions, enquiries, complaints and support requests.
For information on cookies, please see our cookie banner on our website and sections 11 to 14 below.
Where do we get this data from?
We collect this data directly from you.
Lawful basis for processing: legitimate interests. The processing is necessary for us to pursue our legitimate interests of properly responding and dealing with your enquiry. We obtain your prior consent before placing cookies that are not strictly necessary via the website.
2.8 Candidates’ Data
What information do we process?
If you are a Candidate, we may process the following information, which may include your personal data:
Why do we process this data?
We process the above information order to run and manage our recruitment activities effectively and compliantly.
Where do we get this data from?
Other than as set out below, we obtain the data listed above directly from you.
In some cases, we may collect your data, or some of your data, from a third party recruiter or HR consultancy firm who run/aid our recruitment process. Occasionally, we or the third party may obtain your personal data from publicly accessible sources, such as LinkedIn.
In some cases, we may also obtain your Experience Details from your former employers, in the context of obtaining references.
We may obtain your Criminal Details from the Disclosure and Barring Service or a third party pre-employment reference business which provides pre-employment criminal background check services, where necessary.
Lawful basis for processing
Legitimate interests. Legitimate interests and compliance with our legal obligations. This processing is necessary for us to pursue our legitimate interests of: (i) operating our business in line with good practice and in compliance with the law; and (ii) running our recruitment process effectively in order to support business success.
We will only process Criminal Details if it is appropriate given the nature of the circumstances of your proposed engagement and where we are legally able to do so. Under applicable law, we need to have further justification for processing Criminal Records Data. We may process this information based on the following conditions:
2.9 Further Processing: Fraud, Illegal Activity, Legal Claims and Risk Management
What information do we process?
We may process any of the categories of personal data identified in this Privacy Notice for the purposes set out below.
Why do we process this data?
We may process this data where necessary for the purposes of: (i) establishing, exercising or defending of legal claims, whether in court proceedings or in an administrative or out-of-court procedure; (ii) ensuring that our website and services are not used in an illegal or fraudulent manner; and (iii) complying with our legal obligations.
Where do we get this data from?
Please refer to the sources of each of the categories of personal data are listed in paragraphs 2.1 – 2.8 above.
Lawful basis for processing: Legitimate interests and compliance with our legal obligations. This processing is necessary for us to pursue our legitimate interests of: (i) operating our business in line with good practice and in compliance with the law; and (ii) conducting business relationships.
Please note that we do not make any decisions based solely on automated processing, including profiling, that have legal or similarly significant effects on you.
3. Providing your personal data to others
3.1 We will only share information between us and our group companies, and with other third parties, in the ways described in this Privacy Notice.
3.2 Group members and personnel
We seek to keep your information confidential but may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006) and our personnel insofar as it is reasonably necessary for the purposes set out in this Privacy Notice and subject to limitations in respect of international transfers, as set out in Section 4 below.
3.3 Professional advisers
We may disclose your personal data to professional advisers, such as our insurers and legal advisors, insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.4 Third party suppliers and sub-contractors
We may disclose your personal data to the various suppliers and subcontractors with whom we work, insofar as reasonably necessary to deliver our services in accordance with the purposes set out in this Privacy Notice. The categories of third party supplier or subcontractor who may receive your personal data include:
3.4 Legal requirement
We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject (which may include to government bodies, such as HMRC, the Disclosure and Barring Service, government authorities, law enforcement and regulatory bodies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.5 Merger or acquisition
Your data may be shared or transferred during the course of a merger, acquisition, or sale of our assets. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, where appropriate, you will be notified of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom or the European Economic Area (EEA).
4.2 The hosting facilities for our website and our servers are situated in the UK.
4.3 We may share your personal data with Goat Solutions USA, Inc., (our US group company) and Goat Solutions (Singapore) Private Limited (our Singapore group company) in order to facilitate global business initiatives and collaboration, including in respect of system organisation and the hosting of data. When we transfer data to our group companies, we have an agreement in place which includes standard data protection clauses adopted by the UK’s data protection regulator and/or approved by the European Commission to ensure that appropriate safeguards are in place to protect your data.
4.4 Where we otherwise transfer your information outside of the UK and/or EEA, we will also have agreements in place with the recipient which include standard data protection clauses adopted by a data protection regulator and/or approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data.
4.5 If you would like further information on the appropriate safeguards we have in place, please contact DPO@goatagency.com.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for the relevant purpose or purposes and to maintain business records for tax, legal and regulatory reasons, or as otherwise described in this Privacy Notice. In any event we will hold your personal data no longer than 5 years, except in limited circumstances where we may be required to retain your personal data for longer. For example, we may need to take into consideration any regulations that we must fulfil.
5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. However, to determine the appropriate retention period for personal data, we consult our internal Retention Policy which is based on factors such as the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.
6. Security of personal data
6.1 We will take appropriate technical and organizational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
6.2 We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
6.3 Enquiry Data that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
6.4 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet carries inherent security risks. While we seek to combat those risks, we cannot guarantee the security of all data sent over the internet.
7. Amendments
7.1 We may update this Privacy Notice from time to time by publishing a new version on our website and notifying you, where appropriate.
7.2 We recommend that you check the website occasionally.
8. Your rights
8.1 In this Section 8, we have summarized the rights that you have under the UK and EU GDPR law, although each right is subject to certain qualifications, requirements and exemptions.
8.2 Your principal rights under data protection law are set out below.
You can exercise any of your rights in relation to your personal data by emailing us at DPO@goatagency.com.
9. Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated by contacting us using the details provided at Section 15.
11. About cookies
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12. Cookies that we use
12.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;
(b) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(c) analysis – we use cookies to help us to analyze the use and performance of our website and services; and
(d) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
13. Cookies used by our service providers
13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
13.2 We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
14. Managing cookies
14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) https://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 If you block cookies, you will not be able to use all the features on our website.
15. Our details
15.1 Our website is owned and operated by Goat Solutions Limited.
15.2 We are registered in England and Wales under registration number 9343796, and our registered office is at 7th Floor 50 Finsbury Avenue, London, EC2A 1HD.
15.3 Our principal place of business is at 7th Floor 50 Finsbury Avenue, London, EC2A 1HD.
15.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, at DPO@goatagency.com.
16. Data protection registration
16.1 We are registered as a data controller with the UK Information Commissioner’s Office.
16.2 Our data protection registration number is number ZA277252.
1. Introduction
At Goat Solutions (Singapore) Pte Ltd (“Goat Solutions (Singapore)”) we respect the privacy and confidentiality of the personal data of our Clients, Associates and others whom we interact with in the course of providing our services. We are committed to implementing policies, practices and processes to safeguard the collection, use and disclosure of the personal data you provide us, in compliance with the
We have developed this Data Privacy Notice to assist you in understanding how we collect, use, disclose, process, protect and retain your personal data that is in our possession.
2. How We Collect Your Personal Data
Personal data refers to any information that can uniquely identify an individual person (a) on its own, or (b) when combined with other information. Under the PDPA, business contact information (e.g. full name, business address, business telephone number) is not considered as personal data so long as it is used strictly for business-to-business (B2B) transactions.
We collect your personal data when you:
3. Types of Personal Data We Collect About You
The types of personal data we collect about you include:
4. How We Use Your Personal Data
We use the personal data you provide us for one or more of the following purposes:
5. Who We Disclose Your Personal Data To
We disclose some of the personal data you provide us to the following entities or organizations outside Goat Solutions (Singapore) in order to fulfill our services to you:
Where required to do so by law, we may disclose personal data about you to the relevant authorities or to law enforcement agencies.
6. How We Manage the Collection, Use and Disclosure of Your Personal Data
6.1 Obtaining Consent
Before we collect, use or disclose your personal data, we will notify you of the purpose why we are doing so. We will obtain written confirmation from you on your expressed consent. We will not collect more personal data than is necessary for the stated purpose. We will seek fresh consent from you if the original purpose for the collection, use or disclosure of your personal data has changed.
Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose, e.g. when you apply for a job with us by sending in your resume/CV containing personal information.
We may rely on exceptions to the need for consent under the PDPA for the collection, use or disclosure of your personal data under the following circumstances (only those relevant to Goat Solutions (Singapore) are included):
6.2Withdrawal of Consent
If you wish to withdraw consent, you should give us reasonable advance notice. We will advise you of the likely consequences of your withdrawal of consent, e.g. without your personal contact information we may not be able to inform you of future services offered by us.
Your request for withdrawal of consent can take the form of an email or letter to us, or through the “Unsubscribe” feature in an online service.
6.3Use of Cookies
We use “cookies” to collect information about your online activity on our website. A cookie is a small text file created by the website that is stored in your computer to provide a way for the website to recognize you and keep track of your preferences. The cookie makes it convenient for you such that you do not have to retype the same information again when you revisit the website or in filling electronic forms.
Most cookies we use are “session cookies”, which will be deleted automatically from the hard disk of your computer at the end of the session.
You may choose not to accept cookies by turning off this feature in your web browser. Note that by doing so, you may not be able to use some of the features and functions in our web applications.
6.4Third-Party Consent
We do not get consent on behalf of another individual. We only get consent from the individual who will be dealing directly with us.
7. How We Ensure the Accuracy of Your Personal Data
We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete, not misleading and kept up-to-date.
From time to time, we may do a data verification exercise for you to update us on any changes to the personal data we hold about you. If we are in an ongoing relationship with you, it is important that you update us of any changes to your personal data (such as a change in your mailing address).
8. How We Protect Your Personal Data
We have implemented appropriate information security and technical measures to protect the personal data we hold about you against loss; misuse; destruction; unauthorized alteration/modification, access, disclosure; or similar risks.
We have also put in place reasonable and appropriate organizational measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorized persons on a ‘need to know’ basis.
When we engage third-party data processors to process personal data on our behalf, we will ensure that they provide sufficient guarantees to us to have implemented the necessary organizational and technical security measures, and have taken reasonable steps to comply with these measures.
9. How We Retain Your Personal Data
We have a document retention policy that keeps track of the retention schedules of the personal data you provide us, in paper or electronic forms. We will not retain any of your personal data when it is no longer needed for any business or legal purposes.
We will dispose of or destroy such documents containing your personal data in a proper and secure manner when the retention limit is reached.
10. How You Can Access and Make Correction to Your Personal Data
You may write in to us to find out how we have been using or disclosing your personal data over the past one year. Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification document. We will respond to your request as soon as possible, or within 30 days from the date we receive your request. If we are unable to do so within the 30 days, we will let you know and give you an estimate of how much longer we require. We may also charge you a reasonable fee for the cost involved in processing your access request.
If you find that the personal data we hold about you is inaccurate, incomplete, misleading or not up-to-date you may ask us to correct the data. Where we are satisfied on reasonable grounds that a correction should be made, we will correct the data as soon as possible, or within 30 days from the date we receive your request.
11. Transfer of Personal Data
Where there is a need to transfer your personal data to another country outside Singapore, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as those in Singapore.
12. Contacting Us
If you have any query or feedback regarding this Notice, or any complaint you have relating to how we manage your personal data, you may contact our Data Protection Officer (DPO) at: dpo@goatagency.com
Any query or complaint should include, at least, the following details:
We treat such queries and feedback seriously and will deal with them confidentially and within reasonable time.
13. Changes to this Data Privacy Notice
We may update this Data Privacy Notice from time to time. We will notify you of any changes by posting the latest Notice on our website. Please visit our website periodically to note any changes.
Changes to this Notice take effect when they are posted on our website.
Last updated: 11th January 2021